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Attention to detail could save the NHS

With the best of intentions, NHS staff can end up complicating things

By Peter Kellner  

© Rui Vieira/PA Wire/Press Association Images

In this blog I break one of my own rules. I shall argue from anecdote rather than statistics. However, the anecdote is my own, and it relates to one of the claims being made about this winter’s problems with the NHS.

Last summer I had eight encounters with the NHS in 10 days. This episode showed Britain’s “national religion”, as…

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