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How 300,000 “forgotten people” are falling through cracks in the welfare system

Many do not claim the benefits they should be entitled to. To find out why, the government must make better use of its data

By Toby Phillips  

New Work and Pensions Secretary Esther McVey. Photo: Stefan Rousseau/PA Wire/PA Images

When we think of needy people, we usually think of the unemployed. Government systems—and our entire way of thinking—is focussed around joblessness as a marker for needing support. My recent Resolution Foundation research suggests the relationship between unemployment and needing help isn’t so clear cut.

Most unemployed people don’t get benefits; while a third of people on the dole aren’t technically unemployed. To untangle this issue we…

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