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Reshaping the state–Is it working?

Ignore the ideological debate–Do public service markets work?

By Tom Gash  

Serco operates the Docklands Light Railway (Image: Marcio Cabral de Moura)

Over £100bn of taxpayers’ money passes through some form of public service “market”, where government encourages organisations to compete in providing certain public services. Operators from the private sector, charities and public bodies jostle to convince those in power that they can provide the best quality of service at the best value for the taxpayer. As the election nears, the Government must show it has a grip on public service markets–and prove they are delivering…

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