The system's chaotic flaws are inbuilt, both to make it intensely difficult to claim, and incredibly difficult to continue to claim once you’re in receipt of benefitsby Dawn Foster / August 22, 2017 / Leave a comment
A few days before the general election earlier this year, I sat in a south London food bank, as people collecting food parcels told me what had brought them there. Over cups of tea, the strangers told me how getting by was a full-time job, and the slightest bureaucratic blip or whim of Jobcentre staff thrust them into destitution. Some had kids and partners, some were single; some disabled or unemployed; some in work; some were in tears, while others were barely concealing their anger. All were struggling to cover their meagre costs of living and spent hours a week trying to right errors in their benefit claims, appeal sanctions and even find out what they were entitled to.