Answering night-time calls at a suicide hotline in Washington DC some years ago, Frank Warren found himself using The Voice. Addressing callers’ problems and telling them where they might seek help, he noticed, was not nearly so important as adopting a certain tone: soothing, hypnotic, passive.
Nowadays, Warren regularly speaks before hundreds of people; he says he sometimes slips into The Voice at these public events, but from what I can tell he seems to talk this way all the time. Whether he is discussing one person’s trouble tuning in to a radio station, or another’s difficulty with childhood sexual…
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