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Charlene Blake, a school teacher from Springfield, Virginia, has used cyberspace to strike a blow for the consumer. She bought a 1992 Chrysler Dodge Caravan with ABS brakes which, when it was about a year old, started to go wrong. There was some to-ing and fro-ing and then, just after the warranty ran out, Charlene was told it would cost $2,100 to repair. She obviously went to the same garage as I do. But Charlene was outraged, and decided to investigate further. Initially, whenever she saw any vehicles of the same make parked, she put leaflets under the windscreen wipers…

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