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Forget fantasies of “full automation”—improving the workplace is a boring, but necessary, task

James Bloodworth's new book is a refreshing antidote to fashionable post-work theses, and reminds us that bad work degrades us all

By Jon Cruddas   April 2018
James Bloodworth worked in a call centre

James Bloodworth worked in a call centre

James Bloodworth’s unflinching account of life and work in the towns we have come to know as being “left behind” exposes the mercilessness of the low-wage economy and modern capitalism. Working in a warehouse, a call centre, as a care worker and an Uber driver, he finds insecurity, ruthless discipline, surveillance, atomisation, underpayment and underemployment.

Workers are treated as mere units of production, squeezed for maximum efficiency.…

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