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“We’re beyond capacity for this”: how universal credit’s online application could shut out the people who need it most

The DWP say that claimants can use libraries and job centre computers to apply to the online-only benefit. But that's not enough

By Jason Murugesu  

Applicants will have to apply online unless they can prove difficulties. Photo: PA

By 2023, seven million Britons are expected to be on Universal Credit, which is replacing six “legacy benefits” into one supposedly simple monthly payment. They include people such as those who would have been on housing benefit or income support.

Universal Credit has received a lion’s share of negative press but its two fundamental issues can be boiled down to this: it is a massive welfare cut for some of society’s most vulnerable,…

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