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October pensions supplement: The advice problem

Pensions advice promised by George Osborne is a “political banana skin”

By Henry Tapper  

The Pensions Advice Service takes 80,000 phone calls a year. Can it cope with a further 300,000?. © Catherine Lane

Visit the rickety offices of The Pension Advisory Service (TPAS) in Victoria and you’re in for a big surprise.

With only a smidgeon over £3m a year in funding from the Department for Work and Pensions, Michelle Cracknell and her team of 40 full time staff took 80,000 helpline enquiries last…

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