What is the future of banking in the digital age?by Sean Mahdi / June 19, 2014 / Leave a comment
Published in July 2014 issue of Prospect Magazine
“The convenience of using mobile banking on tablets and smartphones means that customers tend to access their bank far more frequently” © Kumar Sriskandan/Alamy
This piece is from our special report on digital banking. Click here to read the second piece in the series, “The end of cash.” Click here to read the third piece in the series, “the digital race.”
Until relatively recently, the inventors of Homelink, the UK’s first home banking service in 1983, would have felt very much at home with modern digital banking. While relying on a television set and a home phone, instead of a website or a mobile device, Homelink allowed customers to send transfers and pay bills, services at the heart of digital banking today.