Lily Allen’s tweets lit a fire under BT
Not long ago, someone who uses BT in their online business described the company on his Facebook page as “a bunch of unaccountable, business-shafting, useless bastards.” I don’t know what it had done to deserve that, but I daresay the description truthfully conveyed his degree of satisfaction.
A few hours later, he got a chirpy call out of the blue from a BT customer service person, asking what his beef with the company was and how they could help. Rather than be pleased, this Mr X found this contact unsettling. “I have…
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