Magazine
Latest Issue

Cultural notebook: the disadvantages of privacy

A century or two from now, human beings may no longer have inner lives—and it will all be the fault of BT customer services

By Sam Leith   July 2010

Lily Allen’s tweets lit a fire under BT

Not long ago, someone who uses BT in their online business described the company on his Facebook page as “a bunch of unaccountable, business-shafting, useless bastards.” I don’t know what it had done to deserve that, but I daresay the description truthfully conveyed his degree of satisfaction.

A few hours later, he got a chirpy call out of the blue from a BT customer service person, asking what his beef with the company was and how they could help. Rather than be pleased, this Mr X found this contact unsettling. “I have…

Register today to continue reading

You’ve hit your limit of three articles in the last 30 days. To get seven more, simply enter your email address below.

You’ll also receive our free e-book Prospect’s Top Thinkers 2020 and our newsletter with the best new writing on politics, economics, literature and the arts.

Prospect may process your personal information for our legitimate business purposes, to provide you with newsletters, subscription offers and other relevant information.

Click here to learn more about these purposes and how we use your data. You will be able to opt-out of further contact on the next page and in all our communications.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

We want to hear what you think about this article. Submit a letter to letters@prospect-magazine.co.uk

More From Prospect